The Remote Control is a Turbo Play feature that will allow me or one member of the Support Team to connect to your PC and help or try to fix an issue.
Remote control is a TP feature that allows you to control it from another PC via TCP/IP. It is based on my RDP project at http://www.turboirc.com/rdp
Simply choose "Request for remote assistance" from the help menu. If any of us are available, you will be notified. And If one of us attemps to connect to your PC, you will be also notified.
Note that this feature works in "reverse" mode and therefore it will work no matter how restrictive your firewall or your router is.